Personal Information

When you interact with doralithvian, we may collect various types of personal information depending on how you use our services:

• Contact details including name, email address, phone number, and postal address
• Professional information such as job title, company name, and industry sector
• Educational background and learning preferences for our training programs
• Account credentials and profile information when you create an account
• Communication records including emails, chat messages, and support inquiries
• Payment information for paid services (processed securely through third-party providers)

Technical Information

Our systems automatically collect certain technical information to improve your experience and maintain platform security:

• Device information including IP address, browser type, and operating system
• Usage patterns such as pages visited, time spent on platform, and feature interactions
• Location data (general geographic region based on IP address)
• Cookies and similar tracking technologies to remember your preferences

Information from Third Parties

We may receive information about you from external sources including business partners, educational institutions, and publicly available sources to enhance our services and verify information accuracy.

Service Delivery and Platform Operation

• Providing access to financial analysis tools and educational resources
• Processing registrations for learning programs and webinars
• Customizing content based on your interests and professional background
• Maintaining account security and preventing unauthorized access
• Processing payments and managing subscriptions

Communication and Support

• Responding to inquiries and providing customer support
• Sending important updates about our services and platform changes
• Delivering educational newsletters and industry insights (with your consent)
• Notifying you about relevant learning opportunities and events

Platform Improvement and Analytics

• Analyzing usage patterns to improve our platform functionality
• Conducting research to develop new features and services
• Monitoring platform performance and identifying technical issues
• Creating aggregated, non-identifiable statistics for business planning

Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our platform and delivering services to you. These include:

• Payment processors for secure transaction handling
• Email service providers for communication delivery
• Cloud hosting providers for data storage and platform hosting
• Analytics services for platform performance monitoring
• Educational partners for specific learning programs

All service providers are contractually bound to protect your information and use it only for specified purposes. We conduct regular reviews to ensure compliance with our privacy standards.

Legal Requirements

We may disclose your information when required by Australian law, court orders, or regulatory authorities. This includes situations involving fraud prevention, security threats, or other legal obligations.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. You will be notified of any such change and your rights regarding your information.

Technical Safeguards

• SSL encryption for all data transmission between your device and our servers
• Secure data centers with physical access controls and environmental monitoring
• Regular security audits and penetration testing by independent experts
• Multi-factor authentication options for account access
• Automated monitoring systems for suspicious activity detection

Organizational Measures

• Limited access to personal information on a need-to-know basis
• Regular privacy and security training for all staff members
• Strict data handling procedures and incident response protocols
• Regular backup procedures and disaster recovery planning

Access and Portability

• Request a copy of all personal information we hold about you
• Receive your data in a structured, machine-readable format
• Transfer your information to another service provider

Correction and Updates

• Correct inaccurate or incomplete information in your profile
• Update your contact preferences and communication settings
• Modify your learning preferences and professional details

Deletion and Restriction

• Request deletion of your personal information (subject to legal requirements)
• Restrict processing of your information for specific purposes
• Withdraw consent for marketing communications at any time

Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Account information: Retained while your account is active plus 7 years for compliance
• Learning records: Maintained for 10 years to support credential verification
• Communication records: Kept for 3 years for customer service purposes
• Technical logs: Automatically deleted after 18 months unless required for security investigations

International Data Transfers

While doralithvian primarily operates within Australia, some of our service providers may process data internationally. When data is transferred outside Australia, we ensure:

• Transfers only occur to countries with adequate privacy protections
• Appropriate safeguards are in place through contractual agreements
• Data is protected to the same standard as required in Australia
• You are informed of any significant international processing arrangements

Essential Cookies

These cookies are necessary for basic platform functionality and cannot be disabled. They include session management, security features, and basic user preferences.

Analytics and Performance

We use analytics cookies to understand how users interact with our platform, identify popular content, and improve user experience. This data is aggregated and does not identify individual users.

Functional Cookies

These cookies remember your preferences and settings to provide a more personalized experience during future visits.